{"id":12212,"date":"2026-08-03T14:36:29","date_gmt":"2026-08-03T14:36:29","guid":{"rendered":"https:\/\/careers.my-jewellery.com\/?post_type=employee_story&p=12212"},"modified":"2026-08-03T14:36:29","modified_gmt":"2026-08-03T14:36:29","slug":"anouk-van-raay","status":"publish","type":"employee_story","link":"https:\/\/careers.my-jewellery.com\/en\/employee-stories\/anouk-van-raay\/","title":{"rendered":"Making every customer journey a little better"},"content":{"rendered":"
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Every colleague at My Jewellery has a unique story. About seizing opportunities, taking new steps and growing a little every day. Behind every sparkling result is a team full of power, where every contribution matters. Anouk shares her story and shows how she makes a difference.<\/p>\n <\/div>\n \n <\/div>\n <\/div>\n<\/div>\n<\/section>\n\n

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Small improvements, big difference<\/h3>\n

\u201cEvery day, my work revolves around the customer. As a Customer Experience Specialist, I monitor the customer experience, map out customer journeys and look for opportunities to improve. After that, I set up projects to actually bring those improvements to life. When working on a customer journey, I first look at the current situation. Then I map out what the ideal customer journey would look like. That makes it clear where the opportunities are, which projects are needed and which colleagues can help. I also speak directly with customers, for example during customer panels. They share their experiences about a specific topic, and those insights are incredibly valuable because you can immediately translate them into concrete actions.\u201d<\/p>\n

\u201cWhat gives me energy is making things a little better for someone else every time. In the end, everything we do is for the customer. Even a small improvement can make a big difference in how someone experiences My Jewellery.\u201d<\/p>\n

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Proud of what we create<\/h3>\n

\u201cI\u2019m especially proud of the collaboration within our department. Everyone is enthusiastic and contributes from their own expertise.\u201d<\/p>\n

\u201cA great example is the launch of the new My Jewellery app. Colleagues worked together on the design, copy and testing of the app. Everyone brings their own perspective, which helps you learn from each other and challenges you to think differently. Customers were also involved to gather improvement points. When the app appeared in the Apple Store charts just a few days after the official launch, it truly felt like a shared achievement. And of course, we celebrated that with something sweet in the department.\u201d<\/p>\n

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Growing with the customer and yourself<\/h3>\n

\u201cMy journey at My Jewellery started in 2021 as a Junior Customer Service Employee. What started as a temporary role turned into a great career path. I developed from Junior to Medior, Senior and Coach. After that, I took the step to Customer Experience Specialist.\u201d<\/p>\n

\u201cIn Customer Service, I learned how important it is to first do proper research. I also learned to truly put myself in the customer\u2019s shoes, listen carefully, show empathy and start the conversation. I use that experience every day in my current role.\u201d<\/p>\n

\u201cBesides my work, I study one day a week. Through my work and studies, I discovered that I sometimes used humour to keep difficult conversations light. Now I consciously lean into those conversations more. I\u2019ve noticed that honest and critical conversations can still feel positive. That\u2019s something I\u2019ve really grown in. My next step? Thinking outside the box even more often.\u201d<\/p>\n

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A place where you can be yourself<\/h3>\n

\u201cWhat makes me feel at home at My Jewellery is the informal and inclusive atmosphere. Everyone can be themselves, you can start a conversation with anyone and people greet each other. No matter what kind of day it is, there is always a friendly vibe and you know someone will be there for you.\u201d<\/p>\n

\u201cCare and honesty are also central within my team. Colleagues ask how something went, think along when someone needs help and make time for fun activities. Every week, we share our celebrations and learnings. I really like that way of hearing what everyone is working on. We celebrate successes, but we also learn from what didn\u2019t go as well. To me, that\u2019s exactly what Let\u2019s grow together means.\u201d<\/p>\n <\/div>\n \n <\/div>\n <\/div>\n<\/div>\n<\/section>\n\n

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\u201cThe best part of my work is making the customer experience a little better every time. By listening carefully, continuing to learn honestly and taking steps together, you can truly make an impact.\u201d<\/h3>\n <\/div>\n \n <\/div>\n <\/div>\n<\/div>\n<\/section>\n\n
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Meet even more colleagues<\/h2>\n <\/div>\n <\/div>\n \n
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