Retail Stores Coördinator (38 hours)

You are the essential link between our in-store teams and the ultimate customer experience in our boutiques. With your people skills, eye for quality and passion for retail, you help build strong teams and satisfied customers — every single day.
 

What you'll be doing

As an Operational Retail Coordinator, you are the go-to person for our Area Managers and the driving force behind a consistent and high-quality boutique experience across the Netherlands, Belgium, Germany and France. And with many more countries to follow, your impact will only grow!

You’ll work from our HQ in ’s-Hertogenbosch on Mondays and spend the rest of the week visiting our boutiques across Europe. No two days are the same — and that’s exactly what energises you. Together with the wider retail team, you help build a future-proof retail organisation where customer focus and team development go hand in hand.

Your key responsibilities

• Coaching, guiding and developing our Area Managers

• Ensuring excellent and consistent quality in boutique financial performance, team performance, operations, customer experience and visual execution

• Achieving KPI targets and driving results in sales, stock and team performance

• Partnering with Recruitment to hire Area Managers and support the hiring of Store Managers and Assistant Store Managers

• Supporting new boutique openings and onboarding processes

• Collaborating with Retail and Commerce to identify opportunities and improve performance

• Ensuring consistent brand execution and customer experience across all boutiques, in close collaboration with Visual Merchandising and Area Managers, using insights from reviews and mystery shopping to drive continuous improvement.

• Partnering closely with HR and Learning & Development to support the growth, performance and development of store teams and leadership, with a strong focus on talent development and engagement.

• Working closely with the Head of Retail to align on strategy, priorities and performance, ensuring clear communication and coordinated execution across the retail organization.

• Collaborating with operational retail stakeholders to ensure smooth execution of initiatives and effective coordination with both internal and external partners.

What we offer you

• 45% staff discount on our entire collection

• Focus on your personal growth through our internal learning & development programs

• 25 vacation days (based on 38 hours), with the option to purchase more

• 8% holiday allowance paid in May

• This role includes a company car

• An inspiring workplace at our HQ in ’s-Hertogenbosch with a bistro, free fruit and great coffee

• Fun team events and after-work drinks

• And most importantly: we celebrate every success, big or small — “What are we celebrating today?” is part of our daily mindset

• Working at My Jewellery? See what it’s really like here.

Curious about our full benefits? Check them out here.

• Experience in a senior retail leadership role, ideally in an international setting

• A people-first mindset: you know how to bring out the best in others

• Strong ability to translate strategy into day-to-day operations

• Analytical and results-driven, with a clear focus on both team and customer

• Flexibility and willingness to travel — you thrive on being out and about supporting our boutiques

• In possession of a valid driver’s license (B), due to frequent travel between boutiques

My Jewellery is one of the fastest growing e-commerce companies in the Netherlands. With over 1000 colleagues, we work every day on building a brand full of ambition and creativity. Our culture is personal, involved and vibrant. You can truly be yourself here and are given the space to grow, learn and make an impact. With a down to earth Brabant mindset, a flat structure and short lines of communication, we make a difference together.

Interested?
Apply directly via the button. Do you have any questions about this vacancy? Feel free to contact Puck via werken@my-jewellery.com